Service & Warranty

 

MSD Ignition is a company built on Customer Satisfaction and Service. That is why all of our products go through regimented test procedures before they are ever packaged and shipped. MSD stands behind our products for one full year after purchase and we have an excellent repair department. Terms of Warranty and Service are as follows:

Limited Warranty

Autotronic Controls Corporation warrants MSD Ignition products to be free from defects in material and workmanship under normal use and if properly installed for a period of one year from date of purchase. If found to be defective as mentioned above, it will be replaced or repaired if returned prepaid along with proof of date of purchase. This shall constitute the sole remedy of the purchaser and the sole liability of Autotronic Controls Corporation to the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representations whether expressed or implied, including any implied warranty of merchantability or fitness. In no event shall Autotronic Controls Corporation be liable for special or consequential damages. This warranty is only valid on products purchased from MSD Authorized Dealers.

Service

In case of malfunction, your MSD component will be repaired free of charges according to the terms of the warranty. When returning MSD components for warranty service, Proof of Purchase must be supplied for warranty verification. After the warranty period has expired, repair service is charged based on a minimum and maximum charge rate. (Contact Customer Service for current rate).

return

BulletOnline Return Merchandise Authorization Procedure

We’re making it easy for you to have your MSD products tested! MSD now has an online Return Merchandise Authorization (RMA) procedure. An RMA number is required for all product being shipped to our Customer Service department and now you can be assigned a number and even review the status online! Click on this link to get your RMA number!

When returning an MSD product for repair, leave all wires at the installed length. Cutting wires close to the unit will void the warranty. Also, include a detailed account of any problems experienced and what components and accessories are installed on the vehicle. Send the MSD component prepaid to the attention of:

Customer Service Department
Autotronic Controls Corporation
1350 Pullman Drive, Dock #14
El Paso, Texas 79936

The repaired unit will be returned as soon as possible after receipt (usually 10 - 14 working days). For more information on repairs, call our Customer Service Line at (915) 855-7123. Our trained technicians are available from 7:00 am to 6:00 pm, mountain time, Monday - Friday.