No response from Tech Mr.Jamarillo

Brit01 · #1 08-04-2012, 06:16 AM

I am waiting for a new SS Blaster coil to be sent to me via FedEx for about 2 weeks now. Justin must be aware of this.

Justin Jamarillo said he would provide me with a tracking number over 2 weeks ago. I have followed up 4 times and had no response at all.

I would appreciate if someone could answer my emails and provide me with the tracking number and to know when it was sent.

Your service was great up until a certain point and then I began getting no reponse from MSD at all.

Thank you.

msdtech1955 · #2 08-06-2012, 08:29 AM

is this the one going to south africa..?

Brit01 · #3 08-06-2012, 10:36 AM

Almost - South America.

msdtech1955 · #4 08-06-2012, 11:44 AM

Order 582711

USPS tracking #: CW250266845US

Attachment 2306

Brit01 · #5 08-06-2012, 12:31 PM

Quote:

Originally Posted by msdtech1955

Order 582711

USPS tracking #: CW250266845US

Attachment 2306

ok thanks for the info but a shame as it was supposed to be sent by FedEx (confirmed by Justin) as we have a local postage strike going on right now and there is a chance it will never arrive.

He also said USPS was not recommended so I opted for FedEx.

I really hope this arrives as everything is being stopped at the airport and not passing (except FedEx/DHL/UPS).

Brit01 · #6 08-06-2012, 04:14 PM

I'm really unhappy that this was sent using USPS after confirming with Mr.Jamarillo that you'd use FedEx especially now regarding the current strike situation here with the local national post service and no form of tracing it.

If it does not arrive I expect the situation to be resolved promptly.

Thank you

msdtech1955 · #7 08-07-2012, 07:25 AM

sir, we exchanged a coil that was last built 28 years ago (for free)
0_IMAGE_303.JPG
i believe that our tech went way beyond the call of duty on the 1 year warranty .

Brit01 · #8 08-07-2012, 07:36 AM

Yes very true and I am grateful but if we agreed to use FedEx due to certain reasons then that still stands. An agreement is an agreement.

If it doesn't arrive then I have lost my original 'mint' vintage piece and the new one.

Fingers crossed that I'm lucky and it arrives but there are chances with the huge stockpile of mail at the airport that is may not be seen again!

Regards

Brit01 · #9 09-13-2012, 06:57 AM

Finally arrived but stuck at customs as the wrong address was placed on the pack. Email sent to you guys asking for some kind of invoice to prove it was an exchange with zero value to release it from them.

Thanks

Brit01 · #10 09-13-2012, 08:46 AM

All ok MSD.

Managed to release it.

Thanks very much