MSD Tech Support Forums

Go Back   MSD Tech Support Forums > MSD General Discussion Forums > Suggestions and Feedback

Suggestions and Feedback Use this forum to post feedback and suggestions

Reply
 
Thread Tools
  #1  
Old 08-04-2012, 06:16 AM
Brit01 Brit01 is offline
Member
 
Join Date: Jul 2012
Posts: 75
Angry No response from Tech Mr.Jamarillo

I am waiting for a new SS Blaster coil to be sent to me via FedEx for about 2 weeks now. Justin must be aware of this.

Justin Jamarillo said he would provide me with a tracking number over 2 weeks ago. I have followed up 4 times and had no response at all.

I would appreciate if someone could answer my emails and provide me with the tracking number and to know when it was sent.

Your service was great up until a certain point and then I began getting no reponse from MSD at all.

Thank you.
Reply With Quote
  #2  
Old 08-06-2012, 08:29 AM
msdtech1955's Avatar
msdtech1955 msdtech1955 is offline
Senior Member
 
Join Date: Jan 2008
Posts: 8,402
Default

is this the one going to south africa..?
Reply With Quote
  #3  
Old 08-06-2012, 10:36 AM
Brit01 Brit01 is offline
Member
 
Join Date: Jul 2012
Posts: 75
Default

Almost - South America.

Reply With Quote
  #4  
Old 08-06-2012, 11:44 AM
msdtech1955's Avatar
msdtech1955 msdtech1955 is offline
Senior Member
 
Join Date: Jan 2008
Posts: 8,402
Default

Order 582711

USPS tracking #: CW250266845US

Attachment 2306
Attached Images
File Type: jpg south america.JPG (11.8 KB, 8 views)
Reply With Quote
  #5  
Old 08-06-2012, 12:31 PM
Brit01 Brit01 is offline
Member
 
Join Date: Jul 2012
Posts: 75
Default

Quote:
Originally Posted by msdtech1955 View Post
Order 582711

USPS tracking #: CW250266845US

Attachment 2306
ok thanks for the info but a shame as it was supposed to be sent by FedEx (confirmed by Justin) as we have a local postage strike going on right now and there is a chance it will never arrive.

He also said USPS was not recommended so I opted for FedEx.

I really hope this arrives as everything is being stopped at the airport and not passing (except FedEx/DHL/UPS).

Last edited by Brit01; 08-06-2012 at 12:40 PM.
Reply With Quote
  #6  
Old 08-06-2012, 04:14 PM
Brit01 Brit01 is offline
Member
 
Join Date: Jul 2012
Posts: 75
Default

I'm really unhappy that this was sent using USPS after confirming with Mr.Jamarillo that you'd use FedEx especially now regarding the current strike situation here with the local national post service and no form of tracing it.

If it does not arrive I expect the situation to be resolved promptly.

Thank you
Reply With Quote
  #7  
Old 08-07-2012, 07:25 AM
msdtech1955's Avatar
msdtech1955 msdtech1955 is offline
Senior Member
 
Join Date: Jan 2008
Posts: 8,402
Default

sir, we exchanged a coil that was last built 28 years ago (for free)
0_IMAGE_303.JPG
i believe that our tech went way beyond the call of duty on the 1 year warranty .
Reply With Quote
  #8  
Old 08-07-2012, 07:36 AM
Brit01 Brit01 is offline
Member
 
Join Date: Jul 2012
Posts: 75
Default

Yes very true and I am grateful but if we agreed to use FedEx due to certain reasons then that still stands. An agreement is an agreement.

If it doesn't arrive then I have lost my original 'mint' vintage piece and the new one.

Fingers crossed that I'm lucky and it arrives but there are chances with the huge stockpile of mail at the airport that is may not be seen again!

Regards

Last edited by Brit01; 08-07-2012 at 08:02 AM.
Reply With Quote
  #9  
Old 09-13-2012, 06:57 AM
Brit01 Brit01 is offline
Member
 
Join Date: Jul 2012
Posts: 75
Default

Finally arrived but stuck at customs as the wrong address was placed on the pack. Email sent to you guys asking for some kind of invoice to prove it was an exchange with zero value to release it from them.

Thanks
Reply With Quote
  #10  
Old 09-13-2012, 08:46 AM
Brit01 Brit01 is offline
Member
 
Join Date: Jul 2012
Posts: 75
Default

All ok MSD.

Managed to release it.

Thanks very much
Reply With Quote
Reply

Bookmarks

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -6. The time now is 04:07 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
2011 MSD Performance