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pat64
06-24-2010, 08:58 AM
We recently installed a complete msd set up 6btm, isolator, fuel pump controller, coil, distributor, tach sender and shift lite in a 55 chevy for a customer, we had to get a rma number for a noisy box, my question is when did the manufacture have to handle the warranty directly with the customer, or retailer versus the distributor? my distributor is karblet in ontario canada, what i am finding is all warrantys with all manufactures are downloaded to the consumer, the distributor who makes a markup, charges shipping, does not incure any cost of replacement when a product fails. The majority of the cost is on the retailer or installer, shipping both ways, border costs, any labour, and what ever down time there is tying up a bay in the shop, when gears fail, there is new bearings, seals, fluid and labour, water pump failed, fluid and labour, torque converter failed, labour and fluid, all of these costs ore on the installer or the consumer. if we are dealing with the manufacture directly for warranty, should we not be purchasing also? if we charge the customer for warranty replacment and additional costs incured we will get sued! pat

msdtech1955
06-29-2010, 10:39 AM
Limited Warranty
MSD IGNITION warrants this product to be free from defects in material and workmanship under its intended normal use*, when properly installed and purchased from an authorized MSD dealer, for a period of one year from the date of the original purchase. This warranty is void for any products purchased through auction websites. If found to be defective as mentioned above, it will be repaired or replaced at the option of MSD Ignition. Any item that is covered under this warranty will be returned free of charge using Ground shipping methods.
This shall constitute the sole remedy of the purchaser and the sole liability of MSD Ignition. To the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representation whether expressed or implied, including any implied warranty of merchantability or fitness. In no event shall MSD Ignition or its suppliers be liable for special or consequential damages.
*Intended normal use means that this item is being used as was originally intended and for the original application as sold by MSD Ignition. Any modifications to this item or if it is used on an application other than what MSD Ignition markets the product, the warranty will be void. It is the sole responsibility of the customer to determine that this item will work for the application they are intending. MSD Ignition will accept no liability for custom applications.